Returns Policy

If you receive an item that is:

• Faulty or defective;
• Damaged during transit;
• Incorrectly supplied; or
• Significantly different from its description,

Please contact us as soon as reasonably practicable and preferably within 7 days of receiving your order. The 7-day period does not limit any rights or remedies available to you under applicable law.

Where applicable, we may request photos of the item and packaging, or other information reasonably required, to assess the issue.

Where required by applicable law, Streamline Solutions will provide the remedy required by law. Depending on the circumstances, this may include repair, replacement, credit, refund or another remedy.

If the return is due to our error or a confirmed product fault, reasonable return shipping costs will be covered by Streamline Solutions where required by law or agreed by us.

We understand that sometimes you may change your mind.

Subject to approval by Streamline Solutions, change-of-mind returns may be accepted within 14 days of delivery, provided that:

• The item is unused and in its original saleable condition;
• The item is in its original packaging; and
• Proof of purchase is provided.

Unless otherwise agreed, customers are responsible for return shipping costs for change-of-mind returns.

Approved change-of-mind returns may be subject to a reasonable restocking fee. Any applicable restocking fee will be notified to you before the return is accepted.

Where a refund is approved as the applicable remedy for a change-of-mind return, it will normally be processed to the original payment method after the returned item has been received and inspected.

Unless required by law, we cannot accept returns on:

• Custom-made or personalised products;
• Clearance or final sale items, except where applicable law provides a right to a remedy;
• Used or damaged items where the issue was not caused by a product fault or by Streamline Solutions.

These exclusions do not affect any rights or remedies that cannot lawfully be excluded.

To request a return, please contact:

Email: sales@streamlinesolutions.co.nz

Phone: 0800 787 326

Please include your order number and a description of the issue.

We will provide instructions on how to return the item. Please do not return products without first contacting us, except where applicable law gives you a right to do so.

Once your return has been received and inspected, we will notify you of the outcome.

Where a refund is the applicable or approved remedy, approved refunds are typically processed within 7 business days.

Shipping charges are generally non-refundable for change-of-mind returns. Where goods are faulty, damaged in transit or incorrectly supplied, shipping and return costs will be dealt with in accordance with applicable law and the Streamline Solutions Terms of Trade.

Nothing in this Policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or other applicable legislation.

Where goods or services are acquired from Streamline Solutions in trade for business purposes, and both Streamline Solutions and the customer are in trade, the Consumer Guarantees Act 1993 may not apply where the parties have agreed in writing to contract out of that Act in accordance with section 43 and the Streamline Solutions Terms of Trade.

This Returns & Refunds Policy should be read together with the Streamline Solutions Terms of Trade. If there is any inconsistency, the Terms of Trade prevail to the extent permitted by law.